About Us

Cottamybay（hereinafter referred to as “we”）is an online retail platform dedicated to providing customers in the United Kingdom with a clear, reliable, and efficient shopping experience. We place customer needs at the center of everything we do and aim to make every purchase more reassuring and convenient through transparent information and well-structured processes.

All products are presented, ordered, and delivered exclusively through our online store. From product information and order processing to after-sales support, we continuously refine each step to ensure a smooth and consistent service experience.

In our daily operations, we place strong emphasis on information security and privacy protection. Customer data is handled responsibly and used only for essential purposes such as order fulfillment, customer communication, and service improvement. At the same time, we consistently optimize our internal procedures to keep order handling, delivery arrangements, and customer support clear and well organized.

We believe that clear policies, timely communication, and dependable service are key to building long-term trust. Looking ahead, we will continue to enhance the overall user experience and provide a stable and trustworthy online shopping environment for customers in the United Kingdom.

Contact Us

Contact Address: APT BLK 51 SUNRISE AVENUE #04-08, SINGAPORE 806745
Customer Service Phone: +65 (835) 34857
Customer Service Email: rateus@cottamybay.com
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (Central European Time, CET)